GENERAL

What is Pivotal Weather Plus?

Pivotal Weather Plus is a paid membership plan that allows users to access member only content.

Once subscribed how soon do I get access to Pivotal Weather Plus?

Access to the member only content of Pivotal Weather Plus is instantly available to you once you create your account and subscribe to your membership.

How do I login to my account?

You can login into your account by visiting any page: ex. model page and clicking on “Login” located in the site top navigation.

How do I log out of my account?

You can logout of your account by first clicking “Your Account” located in the site top navigation and then “Log out” located at the bottom right of the account box.

Can I cancel my membership plan at anytime?

Yes, you can cancel your membership any time simply by logging into your account, clicking My Account (located in the site top navigation) and then “View or cancel plans”.

If I cancel my membership plan how long do I still have access?

You will still have access to the member only content until the start of the next billing cycle. For example: if you originally subscribed to the member plan on May 15th and cancel your membership July 8 you will have access to the content until July 15th.

Can I change my plan from Hobbyist to Commercial?

Yes, you can change your plan any time by logging into your account, clicking My Account (located in the site top navigation) and then “Change Plan”.

When I subscribe will my credit card immediately be charged?

Yes, your credit card will immediately be charge for the amount listed when you subscribe to any of our member plans.

What is the name of the charge that I should expect to see on my bank statement?

If you subscribe to Pivotal Weather Plus you will see a monthly charge for your member plan listed as Pivotal Weather-LLC or PivotalWx-LLC.

What will be the bill date of my membership plan?

Your credit card will immediately be charge the day you subscribe to a Pivotal Weather Plus membership plan and will continue to be charged on the same day each month unless cancelled.

If I cancel my membership plan do I get a refund?

Pivotal Weather will not issue a refund if you cancel your plan. However, you will keep access to the member only content until the start of the next billing cycle.

If I subscribe do I have to login every time?

No, we will automatically keep you logged into your account to view the member only content for several days. If you switch to a new computer or web browser you will need to login to access the member only content.

None of my clickable soundings are working, what is wrong?

If clickable soundings are not working for any model it is likely they got toggled off during one of your sessions. To toggle clickable soundings back on simply click the features icon located at the far top right-hand side of the model navigation bar. Additionally, you can toggle off or on by using the hotkey “s”.

HOBBYIST PLAN

What is the Hobbyist Plan?

The Hobbyist Plan allows members to access member only content but shall be used for personal use only (non-commercial).

What is included with the Hobbyist (Personal) Pivotal Weather Plus membership?

• Ad-Free Viewing

• U.S. state zooms (ECMWF, UKMET, GFS, more)

• ECMWF Clickable Soundings (for the U.S.)

• UKMET Clickable Soundings (for the U.S.)

• Box-average soundings (including ECMWF/UKMET!)

• Graphics and soundings for experimental CAMs

• GOES-16 Satellite (beta - now available!)

• Early access to new data & features

Can I share Pivotal Weather’s images with the Hobbyist Plan?

Yes, you may share all Pivotal Weather images freely with others, including on your non-commercial website(s) or on social media if the Pivotal Weather branding (logo or web-address) remains on the image or a citation is given. Excessive sharing of images / content mirroring via an automated process of Pivotal Weather images is strictly prohibited. For more information please visit our terms of use or contact us.

COMMERCIAL PLAN

What is the Commercial Plan?

The Commercial Plan allows members to access member only content and allows for commercial use (commercial license).

What is included with the Commercial Pivotal Weather Plus membership?

• Commercial license (1 user)

• Ad-Free Viewing

• U.S. state zooms (ECMWF, UKMET, GFS, more)

• ECMWF Clickable Soundings (for the U.S.)

• UKMET Clickable Soundings (for the U.S.)

• Box-average soundings (including ECMWF/UKMET!)

• Graphics and soundings for experimental CAMs

• GOES-16 Satellite (beta - now available!)

• Early access to new data & features

What is a commercial license?

A commercial license allows for a user to use Pivotal Weather’s website and content for commercial / professional use.

Can I share Pivotal Weather’s images with the Commercial Plan?

Yes, you may share all Pivotal Weather images with others, including on your commercial website(s), in reports, videos, television broadcast and on commercial / professional social media channels. However, Pivotal Weather branding (logo or web-address) must remains on the image or a proper citation given. If you would like to discuss white-labeling (removing the Pivotal Weather branding and adding custom logos) please contact us. Excessive sharing of images / content mirroring via an automated process of Pivotal Weather images is strictly prohibited. For more information please visit our terms of use or contact us.